We ship in-stock items from our warehouse in Indianapolis within 24-hours of credit approval. Orders received after 12PM EST, on weekends or on holidays will be shipped the following business day. You will be notified regarding backordered items and expected delays. Please allow up to 7 days for ground shipping.
Express shipping options are also available on orders shipped within the continental United States. (Overnight shipping is not available to residents of Alaska, Hawaii and Puerto Rico or for large or bulky items). Overnight packages will be delivered the following business day. Please contact firstname.lastname@example.org or call 317.465.0000 or 1.877.7.PITAYA for express orders.
Exchanged items are subject to additional shipping costs.
Orders shipped to AZ, CO, GA, IN, IL, KY, MI, MO, OH, WA, WI and are subject to the state's sales tax.
Rates for ground shipping to addresses in the United States are based upon the total cost of your order.
If your total is:
Your shipping and handling is:
$150.01 and up
Please note: We cannot ship overseas or to military addresses or PO BOXES. UPS doesn't accept them.
**An additional shipping charge of $15.00 will be added for orders shipped to Alaska, Hawaii and Puerto Rico.
Store Return Policy:
In-store purchases may be returned in unwashed, unworn, new condition for store credit or exchange within 30 days of purchase. Pitaya does not offer refunds on items purchased in-store. Store credits have no expiration and may be used at any Pitaya location or at Pitaya.com.
Sale items are final sale, no returns or exchanges.
Returns and Exchanges must be authorized before the merchandise is returned. To authorize your return, please contact us at info@Pitaya.com, or by phone at (317) 465-0000, or 1-877-7PITAYA.
Refunds are offered for purchases returned within seven days from the date of delivery, sale items excluded. Merchandise must be in the same condition as received and a receipt of purchase must be provided to qualify. Refunds are only available for on-line purchases.
Sale items may be exchanged up to seven days from the date of delivery, with a receipt providing proof of purchase. Sale items are not subject to refunds. If no other items interest you at the time of the exchange, a store credit will be issued.
Exchanges will be accepted up to 30 days from the date of delivery, with receipt providing proof of purchase. Sale items are excluded. If no other items interest you at the time of the exchange, a store credit will be issued.
Shipping charges are not subject to refunds. Store credits have no expiration and valid for use on-line or for an in-store purchase.
Online orders paid for by store credit cannot be processed through the online store. Please contact us at 1-877-7-PITAYA to place your order by phone.
Pitaya.com is committed to protecting the privacy of our users. We sometimes collect personal information from our users. This Web page explains what information we collect, why we collect it, what we do with it and what you can do about it.
Collection of Personal Information:
Pitaya.com maintains the confidentiality, security and integrity of personal information that we obtain from our users. We do not disclose personal information to any party except to our parent company, Pitaya Inc., for the purpose of emailing. Users may opt-out of receiving these emails; see the email list section below.
Our site uses order forms and registration forms for users to request information, products, and services. We collect contact information (like users' email addresses, names, telephone numbers and mailing addresses) and financial information (like account or credit card numbers) through these forms. Contact information from the forms is used to send orders to our customers, to send information about our products and services and for the purposes of record keeping. Users may opt-out of receiving future mailings; see the Stop Receiving Mail section below. Financial information that is collected is used to bill the user for products and services.
We sometimes contact by telephone users who have ordered products or services from us with information regarding their order.
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We exercise great care in providing secure transmission of our users' financial information from their computers to our servers, utilizing encryption software. Only those employees who need access to our users' information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
If you would like to correct or update information that you have previously provided us with, you can let us know by sending us email at info@Pitaya.com, or calling us at 317-465-0000 or our toll free number, 1-877-7pitaya.